Delivery and Returns
Shipping is free on all orders and the prices indicated for each product are final. There are no additional fees.
We deliver to the following countries:
- Czech Republic
- Hong Kong
- New Zealand
- South Korea
- United Kingdom
- United States
If you wish to know if it is possible to send a certain product to your address, please contact us. We will be happy to investigate this possibility.
Estimated delivery time
Since your product is made to order and handmade, it takes us a bit longer to deliver it to you. Therefore, you will receive it in a timeframe that can range from 5 to 10 business days (average time for production and shipping), depending on the order's destination and also on the carrier chosen by our supplier.
A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods.
We follow the entire process, from the moment the order is placed, until it gets to you. So if you have any questions regarding your order, you can always contact us, or send us an email: firstname.lastname@example.org.
We believe in making products on demand instead of in bulk. So thank you for making thoughtful purchasing decisions.
We use common payment systems and all transactions are secure and encrypted. You can pay with:
- Credit Card (Visa, Mastercard, Maestro and American Express);
- Multibanco (only if you are in Portugal - MBway and MB Reference). A reference will be generated to your email and you can pay it at any MB spot or online with home banking.
Since our products are made to order and handmade, and since our business revolves around the principle of ethical, responsible and sustainable fashion, we kindly ask you to be responsible when making your purchase. Please check the Size Guide carefully to get a better idea of what you should choose to be satisfied with your product. Pay attention to the information about the sizes, colors, materials and other details indicated on each product.
We hope you are happy with your purchase, but in case you are not, we'll glady accept your return. You have 14 days from when you received your order to return an item. Please ensure that all items are returned clean, unworn and have all of their original labeling and packaging.
Please note that you are responsible for the expenses derived from transportation. We recommend you send by certified mail or with acknowledgment of receipt. Otherwise, we cannot be held responsible in case of loss or delivery or poor condition of the package.
We also accept exchanges and/or returns in case of manufacturing defect, print problem or damage to the product upon delivery. If so, you must contact us or send us an email immediately (ideally, within 3 days) after receiving the product.
We will accept items for exchange for one with the same value. All claims must be lodged with a note of the correct size/model wanted and the items must be in the original condition, and must not have been worn, altered or washed. Original tags and hygienic strip must remain in place.
After receiving back the item, the exchange will be processed within 5 to 10 business days. Figura d'Estilo reserves the right to deny the return based in the items' bad condition, if it appears to have been used and if it has not been sent according to the instructions previously indicated.
For all returns, please address to:
Rua Camilo Castelo Branco, 2338 Casa 2
4640-435, Santa Cruz do Douro - Baião
In any of these cases, we are always available to help you out. So when you decide to return your product, please contact us or send us an email immediately and we'll guide you through the entire process.
You will receive the amount through the same form of payment used in your purchase in an estimated time of 7-15 days, depending on your bank.
We gladly accept cancellations within 1 hour of purchase. So if you wish to cancel your order, please contact us, or send us an email: email@example.com.
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